I've got fond memories of physical keyboards embedded in smartphones. My Palm Treos -- I had three -- were superb at composing email and SMS text responses. I even made notes for a book I was writing on one Treo. I speculate that the hardware keyboard is the principal differentiator keeping BlackBerry's brand alive, along with its super-secure, cheapo messaging system that was used to organize riots in the UK last year, of course.
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innovation management and new product development ebook
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